Job Description ibis Styles Manama Diplomatic Area Front Office Agent First impressions are everything! As a Front Office Agent, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us. What is in it for you: • Employee benefit card offering discounted rates at Accor worldwide • Learning programs through our Academies • Opportunity to develop your talent and grow within your property and across the world! • Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21 What you will be doing: • Greet, check-in, respond to requests and settle accounts while providing exceptional service • Take initiative to add a personalized experience • Proudly promote the hotel facilities, looking for opportunities to enhance a guest's stay through up-selling Your experience and skills include: • Service focused personality is essential; experience is an asset • Prior experience working with Opera or a related system • Fluency in English; additional languages are a plus